Responsible Gaming at ssh8 — Play Smart, Stay Safe

ssh8 takes age verification seriously. During the registration process, all players are required to confirm that they are aged 18 or over. Furthermore, our Know Your Customer (KYC) verification process requires players to submit a government-issued identity document — such as a National Identity Card (NID) — that confirms their date of birth.

How We Enforce the 18+ Rule

• Age confirmation is required at the point of registration before an account can be created
• All accounts are subject to identity verification, and accounts where the player is found to be under 18 will be permanently closed
• Any funds deposited by a player found to be underage will be returned and the account history reported as required by applicable laws
• ssh8 uses automated and manual review processes to flag accounts with indicators of underage access

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to use device-level parental controls and to ensure that you log out of your ssh8 account after every session. Never share your login credentials with anyone, including family members. If you believe a minor has accessed the ssh8 platform using your credentials, contact our support team immediately so the matter can be investigated and appropriate action taken.

Gambling is intended to be a recreational activity. For most players, it remains exactly that — an enjoyable way to engage with cricket, live casino games, or slots in their spare time. However, for a minority of players, gambling can develop into a problem that affects their financial stability, relationships, and mental wellbeing. Recognising the early warning signs is the first and most important step towards getting help.

If any of the above signs feel familiar — whether they apply to you or to someone you know — it is important to act sooner rather than later. The responsible gaming tools available on the ssh8 platform are designed to help, and our support team is ready to assist at any hour of the day.

Self-exclusion is the most powerful tool available to a player who feels that their gambling is becoming difficult to control. When you activate self-exclusion on your ssh8 account, access to the platform is immediately blocked for the duration you have selected. During this period, you will not be able to log in, deposit, place bets, or receive promotional communications from ssh8.

Available Self-Exclusion Periods

How to Request Self-Exclusion

• 1 Contact the ssh8 Support Team Reach out via the 24/7 live chat on the ssh8 platform and inform the agent that you wish to activate self-exclusion. You do not need to provide a detailed explanation — simply stating your preference is sufficient.
• 2 Select Your Exclusion Period Choose the duration that suits your situation: 6 months, 1 year, 5 years, or permanent. The support agent will confirm your choice and explain what will happen next.
• 3 Immediate Activation Self-exclusion is activated immediately upon confirmation. Your account is blocked, your login credentials are disabled, and you are removed from all marketing lists within 24 hours.
• 4 Confirmation and Record You will receive a confirmation of your self-exclusion via the contact details on your account. Keep this for your records. If you do not receive a confirmation within 24 hours, contact support again.

Setting deposit limits is one of the most practical steps a player can take to ensure their gambling spending remains within an amount they are genuinely comfortable with. ssh8 allows every player to set personal deposit limits through their account settings or by requesting assistance from the support team.

Types of Limits Available

How Limit Changes Work

• Decreasing a limit takes effect immediately. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, the lower limit applies right away.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay exists specifically to prevent impulsive decisions made during a losing session.
• You can request limit changes at any time through the account settings panel or by contacting the support team via live chat.
• There is no minimum limit requirement — you may set your limit as low as ৳100 per day if that suits your budget.

Sometimes all a player needs is a short break. A time-out is a temporary account suspension that gives you breathing room without requiring the longer commitment of a full self-exclusion. Time-out periods are ideal for players who notice they are playing more frequently than intended or who simply want to step away for a defined period to reset.

Available Time-Out Durations

• 24 Hours: A one-day pause. Suitable for players who have had a frustrating session and want to prevent themselves from chasing losses.
• 7 Days: A one-week break. Useful if you are feeling stressed and want a longer rest from gambling activity.
• 30 Days: A one-month cooling-off period. Recommended for players who notice a pattern of over-spending or over-playing and want time to reflect seriously on their habits.
• Custom Duration: If you need a different time frame, contact the support team and we will accommodate your request wherever possible.

What Happens During a Time-Out

• Your account is locked — login is disabled for the full duration of the time-out
• No deposits, bets, or game sessions can be initiated
• Pending withdrawals of existing balances will be processed normally
• You will be removed from promotional communications for the duration of the time-out
• The time-out cannot be cancelled early — it runs for the full selected period regardless of any request to reinstate access

Once the time-out expires, your account is automatically reinstated. You do not need to contact support to reactivate it. However, if during the time-out you conclude that a longer self-exclusion is more appropriate, contact the support team and they can convert your time-out into a full self-exclusion without waiting for the current period to end.

The following questions are based on widely used responsible gaming self-assessment frameworks. Read each question honestly and reflect on whether it applies to your recent gambling behaviour. If you answer "yes" to two or more of these questions, we encourage you to speak with our support team or use one of the tools described in this page.

Answering honestly takes courage, and reaching out for help takes even more. Remember that problem gambling is a recognised condition — it is not a character flaw or a lack of willpower. The support resources listed in the next section are available without judgement.

If you feel that gambling is becoming a problem — or if someone you care about is struggling — please reach out for support. You do not need to be in crisis to seek help. Early conversations are almost always more effective than waiting until the situation feels unmanageable.

What Our Support Team Can Help You With

• Activating self-exclusion on your account — immediately, at any hour
• Setting or adjusting deposit limits to a level you are comfortable with
• Placing your account on a time-out or cooling-off period
• Answering questions about your account history, spending, and session data
• Signposting you to professional counselling and mental health resources where appropriate
• Assisting family members or friends who are concerned about a loved one's gambling

Talking to Someone Outside of ssh8

We also strongly encourage players who are experiencing gambling-related difficulties to seek support from qualified professional counsellors and mental health practitioners. In Bangladesh, mental health awareness and addiction support services are growing — speaking to a qualified professional either in person or via telephone can make a significant difference. Organisations focused on mental health and addiction support operate across major cities including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna. We encourage players to seek out local resources that are appropriate for their situation.

Responsible gaming is not a compliance checkbox for ssh8 — it is a foundational commitment that shapes how we design the platform, train our staff, and interact with our players across Bangladesh. We recognise that the nature of online gambling carries an inherent risk of harm for a minority of users, and we take our responsibility to mitigate that harm seriously.

How We Uphold This Commitment

• Proactive Monitoring: ssh8 uses automated systems to monitor player behaviour for indicators of problem gambling, including unusual deposit frequency, rapid session escalation, and repeated loss-chasing patterns. Accounts that trigger these indicators are flagged for a welfare check.
• Staff Training: All ssh8 support staff complete responsible gaming training as part of their onboarding and undergo annual refresher sessions. They are equipped to identify warning signs and to handle sensitive conversations with care and professionalism.
• No Pressure Marketing: ssh8 does not send unsolicited promotional communications to players who have been inactive, who have recently activated responsible gaming tools, or who have expressed any concern about their gambling. Our marketing is opt-in and can be disabled at any time.
• Transparent Information: We provide clear, honest, and accessible information about the odds and house edges associated with all games available on the platform. We do not misrepresent the probability of winning or make misleading claims about expected returns.
• Fair Play Certified: All games on the ssh8 platform are provided by certified software developers and are subject to independent auditing to ensure that random number generators and payout percentages meet internationally recognised standards of fairness.
• Continuous Improvement: We review our responsible gaming policies and tools annually — or sooner if changes in player behaviour data suggest that improvements are needed. Feedback from players is actively welcomed and considered as part of this process.

Our goal is simple: every player who uses ssh8 should be able to enjoy cricket betting, live dealer games, slots, and all other features of the platform safely, sustainably, and within their means. If we ever fall short of that goal for any individual player, we want to know — and we want to help.